Privacy policy

EFAC Science operates this website and store, including all related features, tools, products, and services (the "Services"). This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Services. By using our Services, you agree to this Privacy Policy.

1. Personal Information We Collect

We may collect the following personal information:

  • Contact details: Name, address, phone, email
  • Financial information: Credit/debit card and payment details
  • Account information: Username, password, preferences
  • Transaction information: Orders, returns, exchanges, wishlists
  • Communications with us: Customer support inquiries
  • Device and usage information: IP address, browser, interactions with the site

2. Sources of Personal Information

  • Directly from you: When you create an account, place orders, or communicate with us
  • Automatically: Through cookies, device information, and usage data
  • From service providers and partners assisting us with services

3. How We Use Your Information

  • To provide and improve our Services including processing orders, returns, and account management
  • Marketing & Advertising through emails or targeted ads
  • Security & Fraud Prevention
  • Communicating with you regarding orders, support, and updates
  • Legal Reasons including compliance and enforcement

4. Sharing Personal Information

We may share your information:

  • With Shopify and other service providers for order fulfillment, payments, and analytics
  • With business and marketing partners for promotions and personalized advertising
  • When required by law or in connection with business transactions (mergers, acquisitions)

5. Relationship with Shopify

Your information is processed by Shopify and third-party services as needed to provide our Services. Learn more at: Shopify Privacy Policy

6. Security & Retention

We implement security measures but cannot guarantee perfect security. Information is retained as long as necessary for services, legal compliance, and resolving disputes.

7. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, delete, or receive your personal information
  • Opt-out of sharing for targeted advertising
  • Manage communication preferences
  • Appoint an agent to exercise rights on your behalf

To exercise your rights, contact us at the details below.

8. Children

Our Services are not intended for children, and we do not knowingly collect information from individuals under the age of majority in your jurisdiction.

9. Third-Party Links

We are not responsible for the privacy practices of external websites linked from our site.

10. International Transfers

Your information may be stored or processed outside your country, including in the US. For transfers from the EU/UK, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

11. Changes to This Privacy Policy

We may update this policy occasionally. The “Last updated” date will reflect changes.

12. Contact

Questions or requests regarding this Privacy Policy can be sent to:
Email: cs@efacrelief.com
Phone: +1 (760) 523-3322
Address: 201 E Center St, Ste 112, Anaheim, CA 92805, US